Sales Cloud

The next wave of Sales Cloud and Revenue Cloud additions focus on revenue intelligence, sales enablement, and subscription management combining features of Sales Cloud, Einstein and Tableau.

Service Cloud

Service Cloud additions focus on incident management, extended Salesforce Flow automation, and voice/video/text capabilities.

Marketing Cloud

Marketing Cloud plans expanding Interaction Studio, Salesforce CDP, and Datorama with new technologies include AI-enabled features from Einstein, connectors, and templates – with the overall aim to “build deeper digital relationships with customers,” putting an emphasis on AI and trusted first-party data.

Commerce Cloud

The B2C Commerce Cloud contains new features including Salesforce CDP for Commerce, Salesforce Payments powered by Stripe and Fulfillment featuring FedEx.

Tableau

Tableau announced the greater availability of Analytics across every cloud environment, Salesforce Data Pipelines, new data governance innovations, an Enterprise Reference Architecture, dynamic scaling, resource management and new Enterprise Subscription Plans.

MuleSoft

Mulesoft announced new and improved connectors for Mulesoft Composer (including Slack), Robotic Process Automation (RPA) to eliminate repetitive manual processes.

Health Cloud 2.0

Salesforce announced a better, newer Salesforce Health Cloud 2.0, helping governments and businesses provide for a ‘hybrid’ future- intertwining online, onsite and in-person communication.

The Dreampass feature in Health Cloud 2.0 helps employees and communities feel safer in in-person meetings.

Its capabilities include:

  1. Attendee registration management
  2. Vaccination check ‘testing vendor integration’ for testing kits.
  3. Test results conveyance with personalized QR code.
  4. Contact tracing through necessary data.

Hyperforce

Salesforce Hyperforce, the platform that delivers Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries and more, on major public clouds (including Amazon Web Services) is expanding to another 16 regions by the end of 2022.

Sustainability Cloud 2.0

Helping customers reach Net Zero with ease, Salesforce’s partnership with 1T.org and Global Citizen is planning to plant 100 million trees by 2030.

Sustainable Cloud 2.0 has an ecological goal in sight for all companies to adopt the path to NET Zero and reduce carbon emissions with Slack-First Sustainability.

If you are like the leading Salesforce consultants at KeyNode Solutions, you are beyond excited for these recent announcements. If you want to learn more about how we can help you, drop us a line at hello@keynodesolutions.com or call us at 1-858-215-5371.

About the Author

Daryl Moon has more than 6 years of Salesforce experience with numerous Salesforce implementations to his credit. He has 5x certifications in addition to Financial Service Cloud and Salesforce Maps accreditation. Daryl is continually expanding his Salesforce knowledge and has more than 750 Salesforce Trailhead badges.